DBL Process mining (2IOI0) 2022

In this DBL, students get a chance to get a first glimpse on process mining. Through a practical case, students will learn the basics of data mining in the context of (business) processes and they build a prediction model for process aspects. In the basic course Data Analytics for Engineers, students have seen the basics Read More …

Capita Selecta Process Analytics (2IMI05) 2022

This course can only be followed by permission of the responsible lecturer. People interested in the ‘process side’ of information systems can take the course ‘Capita selecta architecture of information systems’. This course will be organized in an ad-hoc manner taking into account the interests of the student. The focus will always be on a Read More …

Advanced Process Mining (2AMI20) 2022

Many real-life phenomena studied with Data Science methods unfold over time. They often involve many people, objectes, agents, machines, entites, etc. that interact with each other while distributed in time and space. Such dynamics are called processes and are present everywhere: in software systems medical treatments, logistics systems, manufacturing, and even entire organizations. Process mining Read More …

Event Granularity in User Journeys

Context This project is defined in the scope of the Smart Journey Mining project [1, 9]. The SJM project vision is to increase the quality of services by uniting research on customer journeys and process mining using new developments in logic-based analysis and artificial intelligence. Research in SJM is done together with SINTEF Digital (Norway), Read More …

Privacy Guarantees in Process Discovery

Responsible Process Mining as a topic is introduced in [1]: “The prospect of data misuses negatively affecting our life has led to the concept of responsible data science. It advocates for responsibility to be built, by design, into data management, data analysis, and algorithmic decision-making techniques such that it is made difficult or even impossible Read More …

Understanding the value of Event Knowledge Graphs when applied in the Product Configuration Change Process

This Master project is offered by the Configuration Management department of ASML and was developed together with EAISI (Eindhoven Artificial Intelligence Systems Institute, https://eaisi.tue.nl/). Background information Department: Configuration Management If the journey regarding overlapping changes (multiple changes impacting the same item within the same timeframe) has taught is one thing, it is that the analysis Read More …

Narration as a Technique to Improve Process Model Comprehension: Tell Me What I Cannot See

Aysolmaz, B., Cayhani, F. N., & Reijers, H. A. (Accepted/In press). Narration as a Technique to Improve Process Model Comprehension: Tell Me What I Cannot See. In Proceedings of the 34th International Conference on Advanced Information Systems Engineering (CAiSE’22) Abstract Conceptual models play a vital role in the engineering of information systems. A variety of Read More …

Process mining for healthcare: Characteristics and challenges

Jorge Munoz-gama, Niels Martin, Carlos Fernandez-llatas, Owen A. Johnson, Marcos Sepúlveda, Emmanuel Helm, Victor Galvez-yanjari, Eric Rojas, Antonio Martinez-millana, Davide Aloini, Ilaria Angela Amantea, Robert Andrews, Michael Arias, Iris Beerepoot, Elisabetta Benevento, Andrea Burattin, Daniel Capurro, Josep Carmona, Marco Comuzzi, Benjamin Dalmas, Rene De La Fuente, Chiara Di Francescomarino, Claudio Di Ciccio, Roberto Gatta, Chiara Read More …

Uncovering Complex Relations in Patient Pathways based on Statistics: the Impact of Clinical Actions

Koorn, J. J., Lu, X., Mannhardt, F., Leopold, H., & Reijers, H. A. (2022). Uncovering Complex Relations in Patient Pathways based on Statistics: the Impact of Clinical Actions. https://doi.org/10.24251/HICSS.2022.503 Abstract Process mining is a family of techniques that can aid healthcare organizations in improving their processes. Most existing process mining techniques do not provide insights Read More …

Conformance Checking: A Systemic View

Dongen, B. F. V. (2022). Conformance Checking: A Systemic View. In A. Marrella, & B. Weber (Eds.), Business Process Management Workshops – BPM 2021 International Workshops, Revised Selected Papers (pp. 61-72). (Lecture Notes in Business Information Processing; Vol. 436 LNBIP). https://doi.org/10.1007/978-3-030-94343-1_5 Abstract Within the field of process mining, conformance checking plays an important role. While Read More …

Augmented Business Process Management Systems: A Research Manifesto

Dumas, M., Fournier, F., Limonad, L., Marrella, A., Montali, M., Rehse, J-R., Accorsi, R., Calvanese, D., Giacomo, G. D., Fahland, D., Gal, A., Rosa, M. L., Völzer, H., & Weber, I. (2022). Augmented Business Process Management Systems: A Research Manifesto. CoRR, abs/2201.12855. https://dblp.org/db/journals/corr/corr2201.html#abs-2201-12855

Online Prediction and Recommendation of Volksbank Customer Journey under Concept Drifts

  Background Within companies customer journey thinking is getting more and more established. Customers are getting more volatile and competition is fierce. With customer journey analytics is it possible to use a personal approach on large dataset of customer behaviour and customer experience. In the field of customer journey analytics multiple well-known fields are combined, Read More …

Aligning observed and modelled behaviour by maximizing synchronous moves and using milestones

Bloemen, V., van Zelst, S., van der Aalst, W., van Dongen, B., & van de Pol, J. (Accepted/In press). Aligning observed and modelled behaviour by maximizing synchronous moves and using milestones. Information Systems, 103, [101456]. https://doi.org/10.1016/j.is.2019.101456 Abstract Given a process model and an event log, conformance checking aims to relate the two together, e.g. to Read More …