Projects

Smart Journey Mining: Towards successful digitalisation of services

Posted onAuthorEric VerbeekLeave a comment

The digitalisation of our society’s service systems has fundamentally changed the way services are delivered to, and experienced by, humans. Although digital services are supposed to simplify our lives and increase our efficiency, they often frustrate and burden customers, users, and employees. The overall goal is to increase the quality of services and support the Read More …

BPR4GDPR

Posted onAuthorEric VerbeekLeave a comment

Business Process Re-engineering for General Data Protection Regulation Description The goal of BPR4GDPR is to provide a holistic framework able to support end-to-end GDPR-compliant intra- and interorganisational ICT-enabled processes at various scales, while also being generic enough, fulfilling operational requirements covering diverse application domains. To this end, proposed solutions will have a strong semantic foundation Read More …