Customer journeys and process mining – challenges and opportunities

Halvorsrud, R., Mannhardt, F., Prillard, O., & Boletsis, C. (2024). Customer journeys and process mining – challenges and opportunities. In International Conference on Exploring Service Science (IESS 2.4) (Vol. 62, pp. 05002). (ITM Web of Conferences). https://doi.org/10.1051/itmconf/20246205002

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