New PhD student: Muskan
On December 1st, Muskan started working as PhD student in the PA group. Muskan will work under the supervision of Felix Mannhardt on the Smart Journey Mining project. A big welcome to Muskan!
Tag: Muskan
Muskan
Position: PhD Student Room: MF 7.070 Tel (internal): Links: Projects External links: TU/e page Recent courses Recent presentations Recent projects Recent publications
Smart Journey Mining: Towards successful digitalisation of services
The digitalisation of our society’s service systems has fundamentally changed the way services are delivered to, and experienced by, humans. Although digital services are supposed to simplify our lives and increase our efficiency, they often frustrate and burden customers, users, and employees. The overall goal is to increase the quality of services and support the Read More …