Prof.dr.ir. Hajo Reijers is a part-time, full professor of Information Systems at the Technische Universiteit Eindhoven (TU/e). He is also a full professor in Business Informatics at VU University Amsterdam. He is also affiliated to the TiasNimbas Business School, where he is involved as one of the core lecturers in the Executive Master of Operations and Supply Chain Excellence (MOS) program. Hajo Reijers is one of the founders of the Business Process Management Forum, a Dutch platform for the development and exchange of knowledge between industry and academia. Hajo Reijers received a PhD degree in Computer Science (2002), an MSc in Computer Science (1994), and an MSc in Technology and Society (cum laude) (1994), all from TU/e. Hajo Reijers wrote his PhD thesis while he was a manager with Deloitte. Previously, he also worked for Bakkenist Management Consultants and Accenture. As a consultant, he has been involved in various reengineering projects and workflow system implementations, particularly for governmental agencies and organizations offering financial services. From 2012 to 2014, Hajo Reijers headed the BPM R&D group of Perceptive Software. The focus of Hajo Reijers’ academic research is on business process redesign, workflow management, conceptual modeling, process mining, and simulation. On these topics, he published over 150 scientific papers, chapters in edited books, and articles in professional journals.

Position:	HGL
Room:	Flex
Tel (internal):	3629
Links:	External assignments Presentations Projects Publications
Links:	Personal home page Google scholar page Scopus page ORCID page DBLP page TU/e page

Recent external assignments

• Automatically Matching Requirements to Process Models Determining the Impact of Change (ACCHA) - Target audience: Computer Science students with a data science/machine learning/NLP background. Task description: The main task of this Master thesis is to develop and implement a technique that is able to automatically link textual requirements to model-based representations of business process (so-called process models). By doing so, it will be possible to quantify the impact Read More ...

Recent presentations

• The Effectiveness of Workflow Technology - Download as PDF
• What’s the name of the game? - Download as PPTX

Recent projects

• TACTICS - TACTICS – Techniques for the Analysis of Client-Team InteraCtionS Description In various care and service settings (e.g. mental healthcare, youth care, social work), teams of professionals interact with clients to improve their well-being. The TACTICS project aims at the development of automated techniques to generate insights into the evolving statuses of such clients as well Read More ...

Recent publications

• The biggest business process management problems to solve before we die - Beerepoot, I., Di Ciccio, C., Reijers, H. A., Rinderle-Ma, S., Bandara, W., Burattin, A., Calvanese, D., Chen, T., Cohen, I., Depaire, B., Di Federico, G., Dumas, M., van Dun, C., Fehrer, T., Fischer, D. A., Gal, A., Indulska, M., Isahagian, V., Klinkmüller, C., … Zerbato, F. (2023). The biggest business process management problems to solve Read More ...
• The Influence of Business Process Management System Implementation on an Organization’s Process Orientation: A Case Study of a Financial Service Provider - Ozkan, B., Koops, M., Türetken, O., & Reijers, H. A. (2023). The Influence of Business Process Management System Implementation on an Organization’s Process Orientation: A Case Study of a Financial Service Provider. Information Systems Management, 1-22. Advance online publication. https://doi.org/10.1080/10580530.2023.2286980 Abstract This study investigates the influence of Business Process Management System (BPMS) implementation on an Read More ...
• Narration as a Technique to Improve Process Model Comprehension: Tell Me What I Cannot See - Aysolmaz, B., Cayhani, F. N., & Reijers, H. A. (Accepted/In press). Narration as a Technique to Improve Process Model Comprehension: Tell Me What I Cannot See. In Proceedings of the 34th International Conference on Advanced Information Systems Engineering (CAiSE’22) Abstract Conceptual models play a vital role in the engineering of information systems. A variety of Read More ...
• Process mining for healthcare: Characteristics and challenges - Jorge Munoz-gama, Niels Martin, Carlos Fernandez-llatas, Owen A. Johnson, Marcos Sepúlveda, Emmanuel Helm, Victor Galvez-yanjari, Eric Rojas, Antonio Martinez-millana, Davide Aloini, Ilaria Angela Amantea, Robert Andrews, Michael Arias, Iris Beerepoot, Elisabetta Benevento, Andrea Burattin, Daniel Capurro, Josep Carmona, Marco Comuzzi, Benjamin Dalmas, Rene De La Fuente, Chiara Di Francescomarino, Claudio Di Ciccio, Roberto Gatta, Chiara Read More ...
• Uncovering Complex Relations in Patient Pathways based on Statistics: the Impact of Clinical Actions - Koorn, J. J., Lu, X., Mannhardt, F., Leopold, H., & Reijers, H. A. (2022). Uncovering Complex Relations in Patient Pathways based on Statistics: the Impact of Clinical Actions. https://doi.org/10.24251/HICSS.2022.503 Abstract Process mining is a family of techniques that can aid healthcare organizations in improving their processes. Most existing process mining techniques do not provide insights Read More ...
• Animation as a dynamic visualization technique for improving process model comprehension - Aysolmaz, B., & Reijers, H. A. (2021). Animation as a dynamic visualization technique for improving process model comprehension. Information and Management, 58(5), [103478]. https://doi.org/10.1016/j.im.2021.103478 Abstract Process models are widely used for various system analysis and design activities, but it is challenging for stakeholders to understand these complex artifacts. In this work, we focus on the Read More ...
• From Symbolic RPA to Intelligent RPA: Challenges for Developing and Operating Intelligent Software Robots - Herm, L. V., Janiesch, C., Reijers, H. A., & Seubert, F. (2021). From Symbolic RPA to Intelligent RPA: Challenges for Developing and Operating Intelligent Software Robots. In A. Polyvyanyy, M. T. Wynn, A. Van Looy, & M. Reichert (Eds.), Business Process Management – 19th International Conference, BPM 2021, Proceedings (pp. 289-305). (Lecture Notes in Computer Read More ...
• Business Process Management: The evolution of a discipline - Reijers, H. A. (2021). Business Process Management: The evolution of a discipline. Computers in Industry, 126, [103404]. https://doi.org/10.1016/j.compind.2021.103404 Abstract Business Process Management (BPM) embodies a management philosophy, which is supported by a range of methods, techniques, and tools. Academics are continuously expanding this repertoire. In this overview article, the themes are sketched that characterize the Read More ...
• Process training for industrial organisations using 3D environments: An empirical analysis - Leyer, M., Aysolmaz, B., Brown, R., Türkay, S., & Reijers, H. A. (2021). Process training for industrial organisations using 3D environments: An empirical analysis. Computers in Industry, 124, [103346]. https://doi.org/10.1016/j.compind.2020.103346 Abstract Industrial organisations spend considerable resources on training employees with respect to the organisations’ business processes. These resources include business process models, diagrams depicting vital Read More ...
• Efficient process conformance checking on the basis of uncertain event-to-activity mappings - van der Aa, H., Leopold, H., & Reijers, H. A. (2020). Efficient process conformance checking on the basis of uncertain event-to-activity mappings. IEEE Transactions on Knowledge and Data Engineering, 32(5), 927-940. [8634941]. https://doi.org/10.1109/TKDE.2019.2897557 Abstract Conformance checking enables organizations to automatically identify compliance violations based on the analysis of observed event data. A crucial requirement for Read More ...