Identify Typical Process Optimization Use Cases for the Analysis of Interacting Instances of Different Processes Together (Process/data analyst intern)

Hoekenrode 3, Amsterdam, Netherlands Intern Region: EMEA – Europe, Middle East and Africa Employee Type: Intern (fixed time) Company Description ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating Read More …

Develop a Query Language for Event Data of Many Interacting Processes

Hoekenrode 3, Amsterdam, Netherlands Region: EMEA – Europe, Middle East and Africa Company Description ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on Read More …

Designing Micro-intelligences for Situated Affective Computing

Lövei, P., Nazarchuk, I., Aslam, S., Yu, B., Megens, C. J. P. G., & Sidorova, N. (2021). Designing Micro-intelligences for Situated Affective Computing. In R-H. Liang, A. Chiumento, P. Pawełczak, & M. Funk (Eds.), CHIIOT 2021: Workshops on Computer Human Interaction in IoT Applications Abstract In this position paper we show how micro-intelligences can be Read More …

Doing Legal Research Differently

Where Moonlit.ai (https://www.moonlit.ai) offers three very challenging NLP thesis topics. We are an Amsterdam bases startup incubated by Deloitte. While writing your thesis you will become part of the team and help out with various CS related problems. Depending on your skills and wishes, we can make it work. Legal argumentation miner Within court cases, Read More …

Identification of the Clinical Access Point such that KPI Tracking per Case is Supported

Healthcare is under a constant pressure to be more cost efficient. The reimbursements that healthcare providers receive for interventions are more and more tailored to the case and the way the case is carried out. A good example is that in North America, reimbursements are higher for cases that are done via radial access than Read More …

Detection and Prediction of Workflow Phases Using Identification and Prediction of Key Workflow Events

The need to understand users lies at the core of product design process, but traditional approaches of studying user behavior carry potential limitations. Therefore, making use of the data logged from the user interaction with the system, provides one with factual insights on user behavior to correctly identify and understand their needs and the actual Read More …

Explainable Industrial Optimizers

DELMIA Quintiq develops widely used optimizers providing high-quality solutions across a breadth of industries. Human planners, as users of the optimizers, possess substantial soft knowledge, which is often difficult or expensive to capture in mathematical optimization algorithms. The aim of the Explainable Industrial Optimizers project is to promote cooperative planning by the human users and Read More …

Process Mining for “Thinking Assistants” in Logistics

Summary In the context of the “Process Mining in Logistics” research project between Vanderlande Industries, we are offering multiple Master projects aimed at laying the foundations for a “Thinking Assistant” for large-scale material handling systems.  Such a “Thinking Assistant” shall support engineers and operators in faster identifying problems and root-causes, predicting possible problems, and proposing Read More …

ProM 6.11 released

Today, October 13th, 2021, ProM 6.11 has been released. The framework of ProM 6.11 fixes a bug that resulted in an attempt to show a modal dialog even when using the (headless) CLI context. New packages in ProM 6.11 AdvancedEventLogFiltering 6.11.38, by Daniel Tacke genannt Unterberg CounterfactualExplanation 6.11.8, by Mahnaz Qafari ERPSimulator 6.11.1, by Gyunam Read More …

Predicting Next Touch Point In A Customer Journey – A Use Case In Telecommunication

Hassani, M., & Habets, S. (2021). Predicting Next Touch Point In A Customer Journey – A Use Case In Telecommunication. In 35th ECMS INTERNATIONAL CONFERENCE ON MODELLING AND SIMULATION (1 ed., Vol. 35, pp. 48-54). (Proceedings – European Council for Modelling and Simulation, ECMS). https://doi.org/10.7148/2021-0048 Abstract Customer journey analysis is rapidly increasing in popularity, as Read More …

Privacy and Confidentiality in Process Mining – Threats and Research Challenges

Elkoumy, G., Fahrenkrog-Petersen, S. A., Sani, M. F., Koschmider, A., Mannhardt, F., Voigt, S. N. V., Rafiei, M., & Waldthausen, L. V. (Accepted/In press). Privacy and Confidentiality in Process Mining – Threats and Research Challenges. ACM Transactions on Management Information Systems, XX(X). https://arxiv.org/abs/2106.00388 Abstract Privacy and confidentiality are very important prerequisites for applying process mining Read More …

Classifying and Detecting Task Executions and Routines in Processes Using Event Graphs

Klijn, E. L., Mannhardt, F., & Fahland, D. (2021). Classifying and Detecting Task Executions and Routines in Processes Using Event Graphs. In BPM (Forum) (pp. 212-229) https://doi.org/10.5281/zenodo.5091610, https://doi.org/10.1007/978-3-030-85440-9_13 Abstract Business process management organizes work into several interrelated “units of work”, fundamentally conceptualized as a task. The classical concept of a task as a single step Read More …

Closing the process mining circle with CPN IDE

CPN Tools is a tool that is well-known in the Petri net community. CPN Tools provides a mature environment for constructing, simulating, and performing analysis of CPN (Coloured Petri Net) models. CPN Tools consists of an ML-based CPN simulator (the back-end), and a CPN editor (the front-end) that has been developed in the BETA programming Read More …

Predicting the need of Nursing or Care Home and Home Care

(Verpleeg- en Verzorgingshuizen en Thuiszorg (VVT) in Dutch)  The St. Antonius hospital in Nieuwegein is an ambitious top clinical training hospital. Every year, more than 40,000 patients are admitted, of which 6,000 patients go home through Care Mediation with home care or to a nursing or care home. This outflow is very erratic with seasonal influences. At Read More …

Process discovery using in-database minimum self distance abstractions

Syamsiyah, A., & Leemans, S. J. J. (2020). Process discovery using in-database minimum self distance abstractions. In 35th Annual ACM Symposium on Applied Computing, SAC 2020 (pp. 26-35). Association for Computing Machinery, Inc. https://doi.org/10.1145/3341105.3373846 Abstract Process executions generate event data that are typically stored in legacy information systems, such as databases. However, process discovery, which Read More …

The Log Skeleton Visualizer in ProM 6.9

Verbeek, H.M.W. The Log Skeleton Visualizer in ProM 6.9. Int J Softw Tools Technol Transfer (2021). https://doi.org/10.1007/s10009-021-00618-y Abstract Process discovery is an important area in the field of process mining. To help advance this area, a process discovery contest (PDC) has been set up, which allows us to compare different approaches. At the moment of Read More …

Explainable Industrial Optimizers

DELMIA Quintiq develops widely used optimizers providing high-quality solutions across a breadth of industries. Human planners, as users of the optimizers, possess substantial soft knowledge, which is often difficult or expensive to capture in mathematical optimization algorithms. The aim of the Explainable Industrial Optimizers project is to promote cooperative planning by the human users and Read More …

Lecturer Process Analytics

The process analytics research group of the department of Mathematics and Computer Science at Eindhoven University of Technology is looking for a fulltime or parttime lecturer. Position Non academic staff (supporting staff) Department(s) Department of Mathematics & Computer Science FTE 1,0 Date off 13/06/2021 Reference number V32.5007 Job description The small research group of Process Read More …

Business Process Management: The evolution of a discipline

Reijers, H. A. (2021). Business Process Management: The evolution of a discipline. Computers in Industry, 126, [103404]. https://doi.org/10.1016/j.compind.2021.103404 Abstract Business Process Management (BPM) embodies a management philosophy, which is supported by a range of methods, techniques, and tools. Academics are continuously expanding this repertoire. In this overview article, the themes are sketched that characterize the Read More …

Process training for industrial organisations using 3D environments: An empirical analysis

Leyer, M., Aysolmaz, B., Brown, R., Türkay, S., & Reijers, H. A. (2021). Process training for industrial organisations using 3D environments: An empirical analysis. Computers in Industry, 124, [103346]. https://doi.org/10.1016/j.compind.2020.103346 Abstract Industrial organisations spend considerable resources on training employees with respect to the organisations’ business processes. These resources include business process models, diagrams depicting vital Read More …

Efficient process conformance checking on the basis of uncertain event-to-activity mappings

van der Aa, H., Leopold, H., & Reijers, H. A. (2020). Efficient process conformance checking on the basis of uncertain event-to-activity mappings. IEEE Transactions on Knowledge and Data Engineering, 32(5), 927-940. [8634941]. https://doi.org/10.1109/TKDE.2019.2897557 Abstract Conformance checking enables organizations to automatically identify compliance violations based on the analysis of observed event data. A crucial requirement for Read More …

Privacy-preserving process mining in healthcare

Pika, A., Wynn, M. T., Budiono, S., ter Hofstede, A. H. M., van der Aalst, W. M. P., & Reijers, H. A. (2020). Privacy-preserving process mining in healthcare. International Journal of Environmental Research and Public Health, 17(5), [1612]. https://doi.org/10.3390/ijerph17051612 Abstract Process mining has been successfully applied in the healthcare domain and has helped to uncover Read More …

Working around health information systems: To accept or not to accept?

Beerepoot, I., Ouali, A., van de Weerd, I., & Reijers, H. A. (2020). Working around health information systems: To accept or not to accept? In J. vom Brocke, S. Gregor, & O. Muller (Eds.), 27th European Conference on Information Systems – Information Systems for a Sharing Society, ECIS 2019 [182] Association for Information Systems. https://aisel.aisnet.org/ecis2019_rp/182 Read More …

Selecting a process variant modeling approach: guidelines and application

Aysolmaz, B., Schunselaar, D. M. M., Reijers, H. A., & Yaldiz, A. (2019). Selecting a process variant modeling approach: guidelines and application. Software and Systems Modeling, 18(2), 1155-1178. https://doi.org/10.1007/s10270-017-0648-z Abstract Various modeling approaches have been introduced to manage process diversity in a business context. For practitioners, it is difficult to select an approach suitable for Read More …

The potential of workarounds for improving processes

Beerepoot, I., van de Weerd, I., & Reijers, H. A. (2019). The potential of workarounds for improving processes. In C. Di Francescomarino, R. Dijkman, & U. Zdun (Eds.), Business Process Management Workshops – BPM 2019 International Workshops, Revised Selected Papers (pp. 338-350). (Lecture Notes in Business Information Processing; Vol. 362 LNBIP). Springer. https://doi.org/10.1007/978-3-030-37453-2_28 Abstract Several Read More …

Scalable Discovery of Hybrid Process Models in a Cloud Computing Environment

Cheng, L., van Dongen, B. F., & van der Aalst, W. M. P. (2020). Scalable Discovery of Hybrid Process Models in a Cloud Computing Environment. IEEE Transactions on Services Computing, 13(2), 368-380. [8669858]. https://doi.org/10.1109/TSC.2019.2906203 Abstract Process descriptions are used to create products and deliver services. To lead better processes and services, the first step is Read More …

Enabling efficient process mining on large data sets: realizing an in-database process mining operator

Dijkman, R., Gao, J., Syamsiyah, A., van Dongen, B., Grefen, P., & ter Hofstede, A. (2020). Enabling efficient process mining on large data sets: realizing an in-database process mining operator. Distributed and Parallel Databases, 38(1), 227-253. https://doi.org/10.1007/s10619-019-07270-1 Abstract Process mining can be used to analyze business processes based on logs of their execution. These execution Read More …

Aligning observed and modelled behaviour by maximizing synchronous moves and using milestones

Bloemen, V., van Zelst, S., van der Aalst, W., van Dongen, B., & van de Pol, J. (Accepted/In press). Aligning observed and modelled behaviour by maximizing synchronous moves and using milestones. Information Systems, XX(XX), [101456]. https://doi.org/10.1016/j.is.2019.101456 Abstract Given a process model and an event log, conformance checking aims to relate the two together, e.g. to Read More …

Using graph data structures for event logs

Esser, S., & Fahland, D. (2019). Using graph data structures for event logs. https://doi.org/10.5281/zenodo.3333831 Abstract Process mining as described in by Wil van der Aalst in is a combination of data mining and business process management to a new discipline. The general purpose of process mining is to derive process insights from event data captured Read More …

Visualizing Token Flows Using Interactive Performance Spectra

van der Aalst, W. M. P., Tacke Genannt Unterberg, D., Denisov, V., & Fahland, D. (2020). Visualizing Token Flows Using Interactive Performance Spectra. In R. Janicki, N. Sidorova, & T. Chatain (Eds.), Application and Theory of Petri Nets and Concurrency – 41st International Conference, PETRI NETS 2020, Proceedings (pp. 369-380). (Lecture Notes in Computer Science Read More …

Scalable alignment of process models and event logs: An approach based on automata and S-components

Reißner, D., Armas-Cervantes, A., Conforti, R., Dumas, M., Fahland, D., & La Rosa, M. (2020). Scalable alignment of process models and event logs: An approach based on automata and S-components. Information Systems, 94, [101561]. https://doi.org/10.1016/j.is.2020.101561 Abstract Given a model of the expected behavior of a business process and given an event log recording its observed Read More …

Repairing Event Logs with Missing Events to Support Performance Analysis of Systems with Shared Resources

Denisov, V., Fahland, D., & van der Aalst, W. M. P. (2020). Repairing Event Logs with Missing Events to Support Performance Analysis of Systems with Shared Resources. In R. Janicki, N. Sidorova, & T. Chatain (Eds.), Application and Theory of Petri Nets and Concurrency – 41st International Conference, PETRI NETS 2020, Proceedings (pp. 239-259). (Lecture Notes Read More …