Root-cause performance analysis in multiple process dimensions

Description Reliable analysis of performance problems and their Root Causes (RCs) requires understanding if a case was delayed by other cases in employees’ or teams’ queues of the same process and/or by cases of other processes. The former is described by the multiple execution single object process dimension, and the latter by the single execution Read More …

Inferring Missing Event Data Describing Queue Behavior for Process Performance Analysis

Description Reliable analysis of performance problems and their root causes requires data of a high quality to understand how cases were handed from one employee to another and how they were processed in queues. However, the recorded event data is often of lower quality, e.g., information about queues is missing. The objective of this project Read More …

Understanding the value of Event Knowledge Graphs when applied in the Product Configuration Change Process

This Master project is offered by the Configuration Management department of ASML and was developed together with EAISI (Eindhoven Artificial Intelligence Systems Institute, https://eaisi.tue.nl/). Background information Department: Configuration Management If the journey regarding overlapping changes (multiple changes impacting the same item within the same timeframe) has taught is one thing, it is that the analysis Read More …