In addition to the assignments by the PA group, we also offer supervision on graduation topics together with external partners.
Description Reliable analysis of performance problems and their root causes requires data of a high quality to understand how cases were handed from one employee to another and how they were processed in queues. However, the recorded event data is often of lower quality, e.g., information about queues is missing. The objective of this project Read More …
Company Description Smart Host (https://www.smart-host.com) was founded in 2017 and is now one of the leading CRM systems for hotels in Europe. Based in Berlin, Germany we provide a SaaS solution to help hotels maximise their revenue and at the same time become better hosts by gathering valuable information about their guests and their individual Read More …
Context This project is defined in the scope of the Smart Journey Mining project [1, 9]. The SJM project vision is to increase the quality of services by uniting research on customer journeys and process mining using new developments in logic-based analysis and artificial intelligence. Research in SJM is done together with SINTEF Digital (Norway), Read More …
This Master project is offered by the Configuration Management department of ASML and was developed together with EAISI (Eindhoven Artificial Intelligence Systems Institute, https://eaisi.tue.nl/). Background information Department: Configuration Management If the journey regarding overlapping changes (multiple changes impacting the same item within the same timeframe) has taught is one thing, it is that the analysis Read More …
Background Within companies customer journey thinking is getting more and more established. Customers are getting more volatile and competition is fierce. With customer journey analytics is it possible to use a personal approach on large dataset of customer behaviour and customer experience. In the field of customer journey analytics multiple well-known fields are combined, Read More …
Hoekenrode 3, Amsterdam, Netherlands Region: EMEA – Europe, Middle East and Africa Company Description ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on Read More …
Where Moonlit.ai (https://www.moonlit.ai) offers three very challenging NLP thesis topics. We are an Amsterdam bases startup incubated by Deloitte. While writing your thesis you will become part of the team and help out with various CS related problems. Depending on your skills and wishes, we can make it work. Legal argumentation miner Within court cases, Read More …
DELMIA Quintiq develops widely used optimizers providing high-quality solutions across a breadth of industries. Human planners, as users of the optimizers, possess substantial soft knowledge, which is often difficult or expensive to capture in mathematical optimization algorithms. The aim of the Explainable Industrial Optimizers project is to promote cooperative planning by the human users and Read More …
Summary In the context of the “Process Mining in Logistics” research project between Vanderlande Industries, we are offering multiple Master projects aimed at laying the foundations for a “Thinking Assistant” for large-scale material handling systems. Such a “Thinking Assistant” shall support engineers and operators in faster identifying problems and root-causes, predicting possible problems, and proposing Read More …
(Verpleeg- en Verzorgingshuizen en Thuiszorg (VVT) in Dutch) The St. Antonius hospital in Nieuwegein is an ambitious top clinical training hospital. Every year, more than 40,000 patients are admitted, of which 6,000 patients go home through Care Mediation with home care or to a nursing or care home. This outflow is very erratic with seasonal influences. At Read More …
GGZNHN is een specialistische ggz-instelling die behandelingen biedt aan mensen met ernstige psychiatrische aandoeningen[1]. Deze opdracht heeft betrekking op de groep mensen (volwassenen) die wordt aangemeld door de huisarts voor een ambulante ggz-behandeling. Cliënten worden rechtstreeks via de huisarts aangemeld, via externe ketenpartners of via de aan GGZNHN verbonden basis-ggz (Amici). Een ambulante behandeling wordt Read More …
Smart cities approach does not only emphasize the implementations of new technologies in a city but also highlights the importance of using new technologies for enabling citizens’ engagement in urban planning processes. In that regard, ICTs play a vital role in (i) supporting citizens to report their complaints related to the public spaces (i.e. Read More …
Background In the Dutch health care system health care insurance is obligated for all residents. The government sets the basis package and insurers compete based on price and service. Customer service is therefore very important for every health insurance company; especially in the fast changing digital world. As a result customer satisfaction is the most Read More …
Two of the most important parts of a hospital are the Emergency room and the Operating room. HagaZiekenhuis deals with tens of thousands of patients every year. For each patient, everything is recorded in the Electronic Patient Record (Chipsoft Hix). Exploring the data recorded by both areas of the hospital opens the possibilities to understand Read More …
The biggest problem that Dutch hospitals face today is the lack of nursing staff. Therefore, hospital beds are closed to maintain safety levels for the already admitted patients. However, patients on the waiting list or those already planned for elective care experience longer waiting times. And sometimes emergency care beds have to be closed causing Read More …
In the last decennia the pressure on different types of mobility have severely increased in the Netherlands. Therefor the need for availability and reliability has increased. Siemens Mobility supplies solutions in the Netherlands that contribute to the accessibility and quality of life in this regard. With the help of different technologies, data is being unlocked Read More …
In the last decennia the pressure on different types of mobility have severely increased in the Netherlands. Therefor the need for availability and reliability has increased. Siemens Mobility supplies solutions in this regard that contribute to everyday accessibility and quality of life. With the help of different technologies, data is being unlocked through which the operation Read More …
The customer journey approach is quickly becoming the game changer within KPN to become a customer-centric service provider and to improve the customer experience to an un-telco like level. Within this context, we have already connected various touch points of the customer, including calls, chats, store visits, online visits and engineer visits, and we are Read More …
The customer journey approach is quickly becoming the game changer within KPN to become a customer-centric service provider and to improve the customer experience to an un-telco like level. Within this context, we have already connected various touch points of the customer, including calls, chats, store visits, online visits and engineer visits, and we are Read More …
Target audience: Computer Science students with a data science/machine learning/NLP background. Task description: The main task of this Master thesis is to develop and implement a technique that is able to automatically link textual requirements to model-based representations of business process (so-called process models). By doing so, it will be possible to quantify the impact Read More …
In the Dutch health care system health care insurance is obligated for all residents. The government sets the basis package and insurers compete based on price and service. Customer service is therefore very important for every health insurance company; especially in the fast changing digital world. As a result customer satisfaction is the most important Read More …
ProcessGold is a software supplier bringing together Process Mining and Business Intelligence, driven by highly skilled ICT entrepreneurs and backed by a wealth of experience. ProcessGold recently released a new Process Mining platform, the ProcessGold Enterprise Platform, that combines data extraction, process mining techniques, and visual analytics in order to produce dynamic visual reports which Read More …
Kropman Installatietechniek is a Dutch company established in 1934 and has become one of the leading companies of the Dutch installation industry. With about 800 employees, 12 regional locations and an annual turnover of more than 100 million Euro, Kropman is an integral service provider with a multidisciplinary approach. Kropman is mainly active in office Read More …
Onmi Design is currently working on the Do CHANGE project, funded in the Horizon 2020 program from the European Commission. In this project they are developing a health ecosystem that provides real-time behaviour change coaching based on input from various sensors. The student would assist in the development of analysis algorithms and integration of these Read More …
