Conformance Checking: A Systemic View

Dongen, B. F. V. (2022). Conformance Checking: A Systemic View. In A. Marrella, & B. Weber (Eds.), Business Process Management Workshops – BPM 2021 International Workshops, Revised Selected Papers (pp. 61-72). (Lecture Notes in Business Information Processing; Vol. 436 LNBIP). https://doi.org/10.1007/978-3-030-94343-1_5 Abstract Within the field of process mining, conformance checking plays an important role. While Read More …

Augmented Business Process Management Systems: A Research Manifesto

Dumas, M., Fournier, F., Limonad, L., Marrella, A., Montali, M., Rehse, J-R., Accorsi, R., Calvanese, D., Giacomo, G. D., Fahland, D., Gal, A., Rosa, M. L., Völzer, H., & Weber, I. (2022). Augmented Business Process Management Systems: A Research Manifesto. CoRR, abs/2201.12855. https://dblp.org/db/journals/corr/corr2201.html#abs-2201-12855

Online Prediction and Recommendation of Volksbank Customer Journey under Concept Drifts

  Background Within companies customer journey thinking is getting more and more established. Customers are getting more volatile and competition is fierce. With customer journey analytics is it possible to use a personal approach on large dataset of customer behaviour and customer experience. In the field of customer journey analytics multiple well-known fields are combined, Read More …

Aligning observed and modelled behaviour by maximizing synchronous moves and using milestones

Bloemen, V., van Zelst, S., van der Aalst, W., van Dongen, B., & van de Pol, J. (Accepted/In press). Aligning observed and modelled behaviour by maximizing synchronous moves and using milestones. Information Systems, 103, [101456]. https://doi.org/10.1016/j.is.2019.101456 Abstract Given a process model and an event log, conformance checking aims to relate the two together, e.g. to Read More …