Understanding the value of Event Knowledge Graphs when applied in the Product Configuration Change Process

This Master project is offered by the Configuration Management department of ASML and was developed together with EAISI (Eindhoven Artificial Intelligence Systems Institute, https://eaisi.tue.nl/). Background information Department: Configuration Management If the journey regarding overlapping changes (multiple changes impacting the same item within the same timeframe) has taught is one thing, it is that the analysis Read More …

Narration as a Technique to Improve Process Model Comprehension: Tell Me What I Cannot See

Aysolmaz, B., Cayhani, F. N., & Reijers, H. A. (Accepted/In press). Narration as a Technique to Improve Process Model Comprehension: Tell Me What I Cannot See. In Proceedings of the 34th International Conference on Advanced Information Systems Engineering (CAiSE’22) Abstract Conceptual models play a vital role in the engineering of information systems. A variety of Read More …

Process mining for healthcare: Characteristics and challenges

Jorge Munoz-gama, Niels Martin, Carlos Fernandez-llatas, Owen A. Johnson, Marcos Sepúlveda, Emmanuel Helm, Victor Galvez-yanjari, Eric Rojas, Antonio Martinez-millana, Davide Aloini, Ilaria Angela Amantea, Robert Andrews, Michael Arias, Iris Beerepoot, Elisabetta Benevento, Andrea Burattin, Daniel Capurro, Josep Carmona, Marco Comuzzi, Benjamin Dalmas, Rene De La Fuente, Chiara Di Francescomarino, Claudio Di Ciccio, Roberto Gatta, Chiara Read More …

Uncovering Complex Relations in Patient Pathways based on Statistics: the Impact of Clinical Actions

Koorn, J. J., Lu, X., Mannhardt, F., Leopold, H., & Reijers, H. A. (2022). Uncovering Complex Relations in Patient Pathways based on Statistics: the Impact of Clinical Actions. https://doi.org/10.24251/HICSS.2022.503 Abstract Process mining is a family of techniques that can aid healthcare organizations in improving their processes. Most existing process mining techniques do not provide insights Read More …

Conformance Checking: A Systemic View

Dongen, B. F. V. (2022). Conformance Checking: A Systemic View. In A. Marrella, & B. Weber (Eds.), Business Process Management Workshops – BPM 2021 International Workshops, Revised Selected Papers (pp. 61-72). (Lecture Notes in Business Information Processing; Vol. 436 LNBIP). https://doi.org/10.1007/978-3-030-94343-1_5 Abstract Within the field of process mining, conformance checking plays an important role. While Read More …

Augmented Business Process Management Systems: A Research Manifesto

Dumas, M., Fournier, F., Limonad, L., Marrella, A., Montali, M., Rehse, J-R., Accorsi, R., Calvanese, D., Giacomo, G. D., Fahland, D., Gal, A., Rosa, M. L., Völzer, H., & Weber, I. (2022). Augmented Business Process Management Systems: A Research Manifesto. CoRR, abs/2201.12855. https://dblp.org/db/journals/corr/corr2201.html#abs-2201-12855

Online Prediction and Recommendation of Volksbank Customer Journey under Concept Drifts

  Background Within companies customer journey thinking is getting more and more established. Customers are getting more volatile and competition is fierce. With customer journey analytics is it possible to use a personal approach on large dataset of customer behaviour and customer experience. In the field of customer journey analytics multiple well-known fields are combined, Read More …

Aligning observed and modelled behaviour by maximizing synchronous moves and using milestones

Bloemen, V., van Zelst, S., van der Aalst, W., van Dongen, B., & van de Pol, J. (Accepted/In press). Aligning observed and modelled behaviour by maximizing synchronous moves and using milestones. Information Systems, 103, [101456]. https://doi.org/10.1016/j.is.2019.101456 Abstract Given a process model and an event log, conformance checking aims to relate the two together, e.g. to Read More …