Online Prediction and Recommendation of Volksbank Customer Journey under Concept Drifts

  Background Within companies customer journey thinking is getting more and more established. Customers are getting more volatile and competition is fierce. With customer journey analytics is it possible to use a personal approach on large dataset of customer behaviour and customer experience. In the field of customer journey analytics multiple well-known fields are combined, Read More …

Identify Typical Process Optimization Use Cases for the Analysis of Interacting Instances of Different Processes Together (Process/data analyst intern)

Hoekenrode 3, Amsterdam, Netherlands Intern Region: EMEA – Europe, Middle East and Africa Employee Type: Intern (fixed time) Company Description ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating Read More …

Develop a Query Language for Event Data of Many Interacting Processes

Hoekenrode 3, Amsterdam, Netherlands Region: EMEA – Europe, Middle East and Africa Company Description ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on Read More …

Doing Legal Research Differently

Where Moonlit.ai (https://www.moonlit.ai) offers three very challenging NLP thesis topics. We are an Amsterdam bases startup incubated by Deloitte. While writing your thesis you will become part of the team and help out with various CS related problems. Depending on your skills and wishes, we can make it work. Legal argumentation miner Within court cases, Read More …

Identification of the Clinical Access Point such that KPI Tracking per Case is Supported

Healthcare is under a constant pressure to be more cost efficient. The reimbursements that healthcare providers receive for interventions are more and more tailored to the case and the way the case is carried out. A good example is that in North America, reimbursements are higher for cases that are done via radial access than Read More …

Detection and Prediction of Workflow Phases Using Identification and Prediction of Key Workflow Events

The need to understand users lies at the core of product design process, but traditional approaches of studying user behavior carry potential limitations. Therefore, making use of the data logged from the user interaction with the system, provides one with factual insights on user behavior to correctly identify and understand their needs and the actual Read More …

Explainable Industrial Optimizers

DELMIA Quintiq develops widely used optimizers providing high-quality solutions across a breadth of industries. Human planners, as users of the optimizers, possess substantial soft knowledge, which is often difficult or expensive to capture in mathematical optimization algorithms. The aim of the Explainable Industrial Optimizers project is to promote cooperative planning by the human users and Read More …

Process Mining for “Thinking Assistants” in Logistics

Summary In the context of the “Process Mining in Logistics” research project between Vanderlande Industries, we are offering multiple Master projects aimed at laying the foundations for a “Thinking Assistant” for large-scale material handling systems.  Such a “Thinking Assistant” shall support engineers and operators in faster identifying problems and root-causes, predicting possible problems, and proposing Read More …

Closing the process mining circle with CPN IDE

CPN Tools is a tool that is well-known in the Petri net community. CPN Tools provides a mature environment for constructing, simulating, and performing analysis of CPN (Coloured Petri Net) models. CPN Tools consists of an ML-based CPN simulator (the back-end), and a CPN editor (the front-end) that has been developed in the BETA programming Read More …

Predicting the need of Nursing or Care Home and Home Care

(Verpleeg- en Verzorgingshuizen en Thuiszorg (VVT) in Dutch)  The St. Antonius hospital in Nieuwegein is an ambitious top clinical training hospital. Every year, more than 40,000 patients are admitted, of which 6,000 patients go home through Care Mediation with home care or to a nursing or care home. This outflow is very erratic with seasonal influences. At Read More …

Explainable Industrial Optimizers

DELMIA Quintiq develops widely used optimizers providing high-quality solutions across a breadth of industries. Human planners, as users of the optimizers, possess substantial soft knowledge, which is often difficult or expensive to capture in mathematical optimization algorithms. The aim of the Explainable Industrial Optimizers project is to promote cooperative planning by the human users and Read More …

Run 13 of “Introduction to Process Mining with ProM” MOOC started on February 1, 2021

On February 1, 2021, the thirteenth run of the free FutureLearn online course ‘Introduction to process mining with ProM’ will start. Join the 17.000 students who enrolled before you and join the course! Process mining is a novel collection of techniques that connects the areas of data science and business process management. Using process mining Read More …

Run 7 of “Process Mining in Healthcare” MOOC started on February 1, 2021

On February 1, 2021, the seventh run of the free FutureLearn online course ‘Process mining in healthcare’ will start, register now! We are happy to be able to run this course again, after more than 3500 students registered for the first six runs. Healthcare in particular has come under increasing pressure to reduce cost while Read More …

New master: Data Science and Artificial Intelligence (in Dutch)

Data als brandstof voor kunstmatige intelligentie; TU/e start nieuwe masteropleiding EINDHOVEN – Zonder brandstof komt een auto niet vooruit. Hetzelfde principe gaat op voor kunstmatige intelligentie: zonder voldoende en goede data is daar niets intelligents aan. Een nieuwe master van de TU/e combineert daarom die twee disciplines. Bron: ED

Knowledge Graphs for Improving Robot Operations in Logistics

Summary In the context of the “Process Mining in Logistics” research project between Vanderlande Industries and TU Eindhoven, we are offering multiple Master projects on process mining on event data of large-scale material handling systems. The fundamental challenges addressed are size and volume (logistics process data is significantly larger than business processes) and integration of Read More …

Process Mining and Process Prediction in Logistics (Vanderlande)

Summary In the context of the “Process Mining in Logistics” research project between Vanderlande Industries, we are offering multiple Master projects on process mining on event data of large-scale material handling systems. The fundamental challenges addressed are size (logistics processes are a factor 10-100 larger than business processes), reliable performance analysis and process prediction. We Read More …

Workflow mining bij GGZNHN (in Dutch)

GGZNHN is een specialistische ggz-instelling die behandelingen biedt aan mensen met ernstige psychiatrische aandoeningen[1]. Deze opdracht heeft betrekking op de groep mensen (volwassenen) die wordt aangemeld door de huisarts voor een ambulante ggz-behandeling.  Cliënten worden rechtstreeks via de huisarts aangemeld, via externe ketenpartners of via de aan GGZNHN verbonden basis-ggz (Amici).  Een ambulante behandeling wordt Read More …

Online Spatial Prediction Model for Citizens’ Public Space Complaints in Eindhoven

  Smart cities approach does not only emphasize the implementations of new technologies in a city but also highlights the importance of using new technologies for enabling citizens’ engagement in urban planning processes. In that regard, ICTs play a vital role in (i) supporting citizens to report their complaints related to the public spaces (i.e. Read More …

Develop a Behavioral Event Data Query Language

Query languages are essential for exploring, working with data and directly answering questions from data. SQL is the prime example for answering questions on relational data. Behavioral data is recorded in the form of events with timestamps. Various techniques such as Process Mining use the data in the form of event logs to aggregate and Read More …

Process Mining and Process Prediction in Logistics (Vanderlande)

Summary In the context of the “Process Mining in Logistics” research project between Vanderlande Industries, we are offering multiple Master projects on process mining on event data of large-scale material handling systems. The fundamental challenges addressed are size (logistics processes are a factor 10-100 larger than business processes), reliable performance analysis and process prediction. We Read More …

2AMI10 Foundations of Process Mining

Data science is the profession of the future, because organizations that are unable to use (big) data in a smart way will not survive. It is not sufficient to focus on data storage and data analysis. The data scientist also needs to relate data to process analysis. Process mining bridges the gap between traditional model-based Read More …

2AMI20 Advanced Process Mining

Understanding and predicting behavior of people and machines in a shared setting (task, project, factory, process, organization) is central to Data Science and Artificial Intelligence. Actions of people and machines can be recorded as discrete events in event sequences (logs), event databases (tables, graphs), and real-time event streams. Learning behavioral models of discrete event data Read More …

2IAB0 Data analytics for engineers

Learning goals Students gain insight in basic techniques for processing large amounts of data in an efficient, reliable, and consistent way. Students develop skills in understanding, interpreting, and documenting data and information in the context of realistic scenarios. Students get understanding of the data life cycle and develop skills for structuring their solutions of practical Read More …

Applying Process Mining to Predict Customer Behavior and Recommend Actions

Background In the Dutch health care system health care insurance is obligated for all residents. The government sets the basis package and insurers compete based on price and service. Customer service is therefore very important for every health insurance company; especially in the fast changing digital world. As a result customer satisfaction is the most Read More …

Run 6 of “Process Mining in Healthcare” MOOC starts on April 13th, 2020

On April 13, 2020, the sixth run of the free FutureLearn online course ‘Process mining in healthcare’ will start, register now! We are happy to be able to run this course again, after over 2,500 students registered for the first three runs. Healthcare in particular has come under increasing pressure to reduce cost while improving Read More …

Run 12 of “Introduction to Process Mining with ProM” MOOC starts at April 13, 2020

On April 13, 2020, the twelfth run of the free FutureLearn online course ‘Introduction to process mining with ProM’ will start. Join the 15.000 students who enrolled before you and join the course! Process mining is a novel collection of techniques that connects the areas of data science and business process management. Using process mining Read More …

Mercedes-Benz Customer Assistance Center in Maastricht

Mercedes-Benz are well recognized as industry leaders in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile – cementing Mercedes-Benz a place in history. We know what you’re thinking, Read More …

Emergency and Operating rooms at HagaZiekenhuis

Two of the most important parts of a hospital are the Emergency room and the Operating room. HagaZiekenhuis deals with tens of thousands of patients every year. For each patient, everything is recorded in the Electronic Patient Record (Chipsoft Hix). Exploring the data recorded by both areas of the hospital opens the possibilities to understand Read More …

Happy nurses

The biggest problem that Dutch hospitals face today is the lack of nursing staff. Therefore, hospital beds are closed to maintain safety levels for the already admitted patients. However, patients on the waiting list or those already planned for elective care experience longer waiting times. And sometimes emergency care beds have to be closed causing Read More …

Real-Time Prediction of Traveler Flow within Digital Stations

In the last decennia the pressure on different types of mobility have severely increased in the Netherlands. Therefor the need for availability and reliability has increased. Siemens Mobility supplies solutions in the Netherlands that contribute to the accessibility and quality of life in this regard. With the help of different technologies, data is being unlocked Read More …

Improving Traffic Flow Prediction in Urban Areas by Incorporating a Real-Time Outlier Detection Model

In the last decennia the pressure on different types of mobility have severely increased in the Netherlands. Therefor the need for availability and reliability has increased. Siemens Mobility supplies solutions in this regard that contribute to everyday accessibility and quality of life. With the help of different technologies, data is being unlocked through which the operation Read More …

Log-based vs. Model-based Concept Drift Detection

StrProMCDD is a recently published work that detects concept drifts in event streams (see the figure below). StrProMCDD uses several model-based distance measures to detect these deviations using an adaptive window concept. In this assignment, we would like to compare the performance of this model-based approach with log-based stream clustering approaches that try to detect drifts in Read More …

2IIH0 Process Modelling and Simulation

Processes are everywhere in organizations and modern life is often governed by all kinds of processes, ranging from administrative processes to handle admission to a university to logistic processes to handle packages being delivered to customers who ordered online. Especially in administrative processes, concurrency plays an important role as multiple things can happen in parallel Read More …

Process Discovery using Generative Adversarial Neural Networks

Process Discovery is an unsupervised learning problem with the task of discovering a graph-based model from sequences (or graphs) of event data that describes the data best. Generative Adversarial Neural Networks (GANNs) are a type of neural networks used to learn structures in an unsupervised fashion. The objective of this project is to explore the Read More …

Process Mining on Event Graph Databases (multiple projects)

Process mining assumes event data to be stored in an event log, which is technically either a relational table (attributes as columns) or a stream of events (attribute value pairs). Recently, we developed a new technique to store event data in a Graph database such as Neo4j. This allows to do process mining over various Read More …

Mining processes, social networks, and queues (multiple projects)

A recent visual analytics technique called the “Performance Spectrum” https://github.com/processmining-in-logistics/psm allows us to gain more fine-grained insights into performance behavior and changes over time. A TU/e Master student showed that it is possible to mine synchronization of cases from the performance spectrum data showing that the behavior of a case depends on the mechanisms and Read More …