Foundations of Data Analytics (2IAB1) 2023

Learning goals Working with data data exploration statistical techniques data visualisation data mining data organization and data retrieval Programming (customizable, reproducible) Communication skills (visualisations, a poster and a pitch in the assignments) Systematic way to approach problems (“scientific method”)

Fine-tuning Pretrained LLMs for Online Anomaly Detection in Customer Journeys of De Volksbank

Background Customer journey thinking is getting more and more established in companies. Customers are getting more volatile with higher expectations and competition is fierce. With customer journey analytics it is possible to use a personal approach on a large dataset of customer behaviour and customer experience. In the field of customer journey analytics multiple well-known Read More …

Speed up data engineering for process mining in practice

You’ve learned about process mining during your courses, but how much do you know about creating the event log for process mining? In business, creating the event log required for process mining is one of the most time-intensive, most complex parts of a process mining project. At Konekti, we’ve built a platform that simplifies and Read More …

Interpreting workflow deviations for real-life case studies

Process models are used to describe and reason about the execution of a process (e.g., package delivery) where a process instance (package), also called as a case, moves through the system.  A case in a process is often subject to interaction with other cases and/or resources (e.g. deliverer), impacting the workflow. Event logs record which Read More …

Enhancing a visual analysis tool with conformance checking based on anti-pattern analysis at Philips Healthcare

Philips Healthcare produces an image-guided therapy system, called Azurion, that helps surgeons to execute complex procedures. In the past Master projects at Philips Healthcare, Master students have already developed a visual logfile analysis tool that has been making waves within our organization and conformance checking methods to address anti-patterns describing unwanted behavior. Now, we’re looking Read More …

Seminar Process Analytics (2IMI00) 2023

This seminar prepares students for their Master project. By studying recent literature, we discuss and identify how to develop a research question, select the right research method, and plan and conduct the right evaluation. In addition, students get in touch with recent and ongoing research and practical application in the area of Processes and Information Read More …

Foundations of Process Mining (2AMI10) 2023

Data science is the profession of the future, because organizations that are unable to use (big) data in a smart way will not survive. It is not sufficient to focus on data storage and data analysis. The data scientist also needs to relate data to process analysis. Process mining bridges the gap between traditional model-based Read More …

Data analytics for engineers (2IAB0) 2023

Learning goals Students gain insight in basic techniques for processing large amounts of data in an efficient, reliable, and consistent way. Students develop skills in understanding, interpreting, and documenting data and information in the context of realistic scenarios. Students get understanding of the data life cycle and develop skills for structuring their solutions of practical Read More …

Data Challenge 3 (JBG060) 2023

The objective of the Data Challenge courses is to teach students how to perform large-scale data-driven analyses themselves, combining the technical skills acquired earlier in the Data Science program with insights gained in methodological courses. Data Challenge 3 is the final course in this series and shall familiarize students with the skills of designing and Read More …

Capita Selecta Process Analytics (2IMI05) 2023

This course can only be followed by permission of the responsible lecturer. People interested in the ‘process side’ of information systems can take the course ‘Capita selecta architecture of information systems’. This course will be organized in an ad-hoc manner taking into account the interests of the student. The focus will always be on a Read More …

Advanced Process Mining (2AMI20) 2023

Many real-life phenomena studied with Data Science methods unfold over time. They often involve many people, objects, agents, machines, entities, etc. that interact with each other while distributed in time and space. Such dynamics are called processes and are present everywhere: in software systems medical treatments, logistics systems, manufacturing, and even entire organizations. Process mining Read More …

Real-Time Process Mining (JM0210-M-6) 2022

The course starts with an overview of the BPM domain using a set of twenty BPM use cases. These cover four key BPM activities: model (creating a process model to be used for analysis or enactment), enact (using a process model to control and support concrete cases), analyze (analyzing a process using a process model Read More …

Inferring Missing Event Data Describing Queue Behavior for Process Performance Analysis

Description Reliable analysis of performance problems and their root causes requires data of a high quality to understand how cases were handed from one employee to another and how they were processed in queues. However, the recorded event data is often of lower quality, e.g., information about queues is missing. The objective of this project Read More …

Guest Journey Prediction for an Effective Targeted Campaign Planning

Company Description Smart Host (https://www.smart-host.com) was founded in 2017 and is now one of the leading CRM systems for hotels in Europe. Based in Berlin, Germany we provide a SaaS solution to help hotels maximise their revenue and at the same time become better hosts by gathering valuable information about their guests and their individual Read More …

Seminar Process Analytics (2IMI00) 2022

This seminar prepares students for their Master project. By studying recent literature, we discuss and identify how to develop a research question, select the right research method, and plan and conduct the right evaluation. In addition, students get in touch with recent and ongoing research and practical application in the area of Processes and Information Read More …

Foundations of Process Mining (2AMI10) 2022

Data science is the profession of the future, because organizations that are unable to use (big) data in a smart way will not survive. It is not sufficient to focus on data storage and data analysis. The data scientist also needs to relate data to process analysis. Process mining bridges the gap between traditional model-based Read More …

Data analytics for engineers (2IAB0) 2022

Learning goals Students gain insight in basic techniques for processing large amounts of data in an efficient, reliable, and consistent way. Students develop skills in understanding, interpreting, and documenting data and information in the context of realistic scenarios. Students get understanding of the data life cycle and develop skills for structuring their solutions of practical Read More …

Data Challenge 3 (JBG060) 2022

The objective of the Data Challenge courses is to teach students how to perform large-scale data-driven analyses themselves, combining the technical skills acquired earlier in the Data Science program with insights gained in methodological courses. Data Challenge 3 is the final course in this series and shall familiarize students with the skills of designing and Read More …

DBL Process mining (2IOI0) 2022

In this DBL, students get a chance to get a first glimpse on process mining. Through a practical case, students will learn the basics of data mining in the context of (business) processes and they build a prediction model for process aspects. In the basic course Data Analytics for Engineers, students have seen the basics Read More …

Capita Selecta Process Analytics (2IMI05) 2022

This course can only be followed by permission of the responsible lecturer. People interested in the ‘process side’ of information systems can take the course ‘Capita selecta architecture of information systems’. This course will be organized in an ad-hoc manner taking into account the interests of the student. The focus will always be on a Read More …

Advanced Process Mining (2AMI20) 2022

Many real-life phenomena studied with Data Science methods unfold over time. They often involve many people, objectes, agents, machines, entites, etc. that interact with each other while distributed in time and space. Such dynamics are called processes and are present everywhere: in software systems medical treatments, logistics systems, manufacturing, and even entire organizations. Process mining Read More …

Event Granularity in User Journeys

Context This project is defined in the scope of the Smart Journey Mining project [1, 9]. The SJM project vision is to increase the quality of services by uniting research on customer journeys and process mining using new developments in logic-based analysis and artificial intelligence. Research in SJM is done together with SINTEF Digital (Norway), Read More …